We provide managed IT services, but more than that we believe in building lasting business relationships. We measure our own success based on the success of our clients—What improvements have we helped create which saved time, frustration, or helped create a win in their business?
Total I.T. management for your business
The old days of waiting for problems to occur and calling someone for support are gone. Caramel looks after your IT using the most sophisticated systems available. This means your IT problems are minimised and you can get on with your work uninterrupted, without having to worry about IT. All for one fixed monthly fee. We will never charge you a dollar more, no matter what happens, and if we don't hold up our end of the deal, we will pay you.
I.T. Management Overview
Caramel IT Management provides a 100% complete "snap-in" IT service for your business, for a fixed monthly cost based on the number of computers you have.
Caramel has specialised in IT management of small and medium organisations from 5 to 150 computers since 2002. After our initial few years firefighting one surprise problem after another for our clients, we decided there was a better way. This is it.
Security
Caramel Security doesn’t just protect you against spyware, viruses and spam. It also protects you against bank account scams. It protects emails, software and websites you visit. It even protects your computer hardware.
Offsite backup
Offsite backup is like your business safety net. If an unexpected disaster hits (flood, lightning, theft, hardware failure, killer wasps) - it’s okay. Your data is stored safely somewhere else. Caramel stores entire copies of each server securely at our data centre: We don’t just hand you your data; we clone your server onto loan hardware and have your business up and running within a few hours.
The Caramel difference
Caramel's 24/7 monitoring service goes through several stages of noise-reduction. The first stage is performed by clever programming of computers to reduce background noise. The second stage is intelligent software which eliminates 90% of the remaining noise. The last stage is performed 24/7 by our techs, who monitor and escalate important alerts for action around the clock.
Around the clock is important, because servers don't care when they keel over. If a server has an unavoidable hardware fault at 11 am Sunday while you're closed, we have you back online for when you open Monday.