Netlink

Qualified IT experts at your fingertips
Netlink Group employs and successfully retains a team of highly qualified, service-oriented engineers who specialise in LAN/WAN Management, Networking, Server and Storage, Applications, Wireless, Security, IP Telephony and RFID. Our on-going education and accreditation programs ensure that our Managed Service engineers are abreast with latest technologies.

 Our Managed Services include:

• Proactive Maintenance - ensure the system is running at its full potential
• Remote Support Services (Netlink Service Desk) - help is just a phone call away
• On-Site Support Services - technical expertise onsite when you need it
• Network Monitoring - know when something is breaking or has broken
• Trouble Shooting - for those really complex issues
• Hardware / Software Installations - freeing your personnel for more business orientated tasks
• Systems Consultancy - help to determine the best way forward
• Analysis - know when the system needs to grow and not just slows down
• Vendor Management - let Netlink liaise with 3rd party vendors on look after your interests

Support Services
Our Service Desk systems are based on the IT Infrastructure Library (ITIL) framework, a world-leading framework for IT service management that endorses a best practice approach. Netlink Group Service Desk goes beyond the traditional help desk offering, with our systems enabling us to analyse service requests, assess underlying causes and empowering our qualified engineers to recommend pro-active, strategic solutions so that future problems may be avoided.

Online Data Backup
Netlink Group advises our clients to utilise 'disk snap shot technologies' and a reliable and secure on-line back-up to provide a more reliable and recoverable data back-up solution. Both of these solutions are now available to our clients as a Managed Back-up Service. Below are a few reasons why you should consider our Managed On-Line Back-up Service:

• Fixed Monthly Fees based on data size (charged through our Managed Service Contract)
• Data securely stored in a Perth Enterprise grade Data Centre (not in an Eastern States or Overseas facility)
• On-line Back-ups are completely managed by Netlink
• Highest level encryption ensures maximum security of your data
• Data can easily be recovered from our local storage facility as needed
• Perform initial backup to USB hard drive to ship to the datacenter to save Internet bandwidth (Recommended for data over 5GB)

Our Project Services - division provides design and implementation services for LAN/WAN, VPN, Wireless, Security, Storage, IP Telephony and RFID infrastructure. These services extend to customers who or relocating their business or building new premises and include advice or assistance in regards to their IT Infrastructure needs in the new location.

Projects include, but are not limited to:

• Project Management
• Network Architecture and Design
• Network Upgrades
• Office Relocations
• IP Telephony Solutions
• Storage Solutions
• Wireless Networks
• RFID Solutions