PicNet

 The PicNet Help Desk - PhD

The PicNet Help Desk (PhD®) offers users, technicians, managers and administrators a simple, cost effective, web-based solution to improve the job performance of Help Desk functions.

• PhD® also allows the creation of multiple Help Desk profiles enabling you to manage multiple projects.
• PhD® provides an effective logging system where users are able to create and track jobs on their personalised list. The jobs are then directed to respective technicians for response.
• Monitoring tools aid managers and technicians by generating reports on past jobs performed
• PhD® is accessible from anywhere with an internet connection and requires no installation as it is web based. It is hosted by us and we only use the most reliable servers to ensure 100% reliability

IT Managed & Support Services

• Virtualisation- Reap rewards from server consolidation.
• Unified Communications- Access everything from VoIP to Email via a single inbox anywhere, any time.
• Data Storage & Backup- Control and manage the sprawl of data, retention and compliance.
• Green IT- Manage, measure and report environmentally sustainable computing.
• IT Security- Protect all five threat vectors - end points, data, network, email and Web.
• Network- Manage, protect and optimise the communications fabric of your business.
• Cloud Computing- Computing Power On Demand!
• IT Helpdesk & Support Services- Help users with their day-to-day IT issues

Custom Software Development

PicNet’s custom software development team consistently develops applications that exceed customer expectations. We help organisations reduce the risks involved in delivering software projects by using our risk management framework for software development