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Alt Vision |
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| Authorised Reseller for VMware Service Manager- 100% Web based ITSM/ITIL Service Management Application. We also specialise in providing custimisation to meet specific business requirements. |
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| Contact Details |
9/1329 Hay Street
West Perth, Perth WA 6005
Phone: 08 94850211
Website:
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| Products & Services The Infra ITIL Solution EMC Infra develops a 100% web-based solution - Infra - for automating IT Service Management processes throughout an enterprise, on a local or global scale. The Infra solution includes Incident, Problem, Change, Configuration, Release, Service Level and Availability Management processes, all of which have been certified to an enhanced level of ITIL (IT Infrastructure Library) compatibility by Pink Elephant™. Infra Customisation Both EMC Infra and Alt Vision recognize that their customers will sometimes need to customize Infra to best meet the needs of their organization. Customization can range from minor changes to the Customer Portal screens through to integrating new facilities into Infra. Infra incorporates many customization features which can be performed at different levels, including: - by the user to customize his/her own experience;
- by qualified administrators to customize the organizational experience;
- by qualified developers to modify the behavior of standard functionality or to add new functionality.
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