eInfo Solutions

Service Desk Products

VMware Service Manger ITIL Solution- EMC develops a 100% web-based solution – VMWare Service Manager - for automating IT Service Management processes throughout an enterprise, on a local or global scale. The VMWare Service Manager solution includes Incident, Problem, Change, Configuration, Release, Service Level and Availability Management processes, all of which have been certified to an enhanced level of ITIL (IT Infrastructure Library) compatibility by Pink Elephant™.

Layton ServiceDesk- Web based help desk Software- Layton ServiceDesk, from Layton Technology is a web-based help desk solution that is simple to use and is accessible anywhere there is an internet connection. The product offers easy customization of screens to cater for different groups of users, direct import of users via Active Directory, as well as self service for end users. Layton ServiceDesk caters for automating daily support tasks, monitoring and managing the delivery of IT services, generating request logs, and tracking troublesome incidents, to mention some of its capabilities.

Information Management Solutions

eForms Management- iLiberty Information Management- Using LibertyNET, the leading organizations of today and tomorrow are sharing their critical business information - everything from static mainframe reports to dynamic, customer-centric data (just about any type of information you can create) - in real time, worldwide. Components include: Image Management, Document Management, Computer Output to Lasser Disk, Workflow and Process Automation

Teleform Enterprise- Process your information 90% faster with Cardiff Information Capture products. The Cardiff TELEform® family of Information Capture products are used to replace manual data entry with the automated processing of forms and documents