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Abacus Systems |
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| Abacus Systems develops Help Desk and IT Service Management software solutions for enterprise organizations. Aegis is a customizable and cost-effective IT management solution. It can be used for both internal staff and external customer support. Each module can be stand alone or integrated with the others. |
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| Contact Details |
20 Dunlop Ave
Melbourne- Ormond, Melbourne VIC 3204
Phone: 03 95768700
Website:
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| Products & Services Help Desk and IT Service Management Software Solutions Aegis Service Desk is an ITIL based service management system. Aegis Service Desk fully supports the ITIL standard within an IT service environment. Comprehensive service management processes are fully integrated in the single application, ensuring seamless workflow between processes. The following ITIL processes are fully integrated: - Incident Management
- Problem Management
- Change Management
- Configuration Management
- Service Level Management
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