Service Quality

Service Quality is an Australian based company specialising in IT Service Management Solutions and ITIL. 

Cherwell Service Management® CSM is the first help desk – service desk – IT Service Management  (ITSM) software solution that your company will never outgrow.

Cherwell Service Management® (CSM) is a fully integrated IT Service Management (ITSM) software solution for your ITIL Service Desk, Help Desk or external support.  Cherwell's CSM is a web-enabled product built from the ground up using Microsoft's® .NET technology and out-of-the-box  Pink Elephant® Verified ITIL® V3 best practices

Cherwell Service Management® (CSM) is available through a traditional licensing model or as a subscription service ("SaaS").   Designed for the global enterprise company – but priced for the mid-market – Cherwell Software is the most customisable system on the market today. Features include;

• Incident Management Dashboards
• Problem Management Web Self-Service
• Change Management Unmatched Customization
• Configuration Management (CMDB) Asset Discovery
• Release Management Service Level Management
• Knowlege Management Technical Browser View
• LDAP/Active Directory Integration View Screenshots here