Nuclear IT

Managed IT Services

What is an SLA?-An SLA is a commitment to you from Nuclear IT to ensure work is performed efficiently and cost effectively, and that the performance of your network is always at its peak.

It provides varying schedules of work and response levels that you can choose from depending on your circumstances, expectations and requirements.

What are the benefits?

• You choose your support level and price.
• Agreed response times on a wide variety of issues.
• Proactive support, which leads to increased uptime.
• We keep you informed about solutions that may help better meet your  current and  future needs.
• Increased uptime means you service your customers better.
• Defined/capped IT costs, making budgeting easier.
• Comprehensive system housekeeping.
• We discuss with you issues such as the possibility of disaster and
•   catastrophe, e.g. a major server  hardware failure.
• The efficiency of your network is our priority.

Our Commitment - Guarantees are offered on the following:

• On-site and remote (email/phone) response times (with a reduction in
•   monthly fee if exceeded).
• Preventative network maintenance schedule, e.g. regular backup
•   restoration testing.
• Security updates, e.g. Microsoft security updates, Antivirus updates.
• Weekly oversight of your backups.
• Instant Alerts. To the right technician. With accurate information. So we can fix it fast.

Just $1 per day. - Nuclear IT 24x7 Round-the-Clock Monitoring turns conventional IT support on its head. Rather than wait for
you to notice that a system has failed – often involving time-consuming ‘systems fiddling’ on your part –
our 24x7 monitoring will alert us to problems at your sites. We’ll almost always know about a systems issue before you do, so we can fix it fast and minimize your business disruption.

What is 24x7 Round-the-Clock Monitoring? - 24x7 Round-the-Clock monitoring checks your critical systems every five or fifteen minutes at your option. Whenever it sniffs a problem, it sends an email or SMS alert showing the exact nature of the problem directly to us. And it updates our Wall Chart, a large screen in our office that shows the exact status of all our Clients. We’ll see the true nature of the problem – rather than having to depend on (ahem) your best guess. That means we can fix it faster – and radically boost your overall uptime

Website Design

Nuclear IT offers competitive web design packages. We pride ourselves on creating crisp, simple sites without unnecessary or bloated graphics to slow them down. We can build a new site or update your existing site on fixed price maintenance plans for ongoing updates. Together with our Hosting plans (please see the Hosting section for further details), it becomes a very attractive package. Please contact us for a list of current examples and an obligation free quote.